SDRI has opted to work with Barracuda Networks to implement a secure e-mail system. This will allow SDRI to send confidential information to our clients, their families, and our partner provider organizations without fear of those e-mails being intercepted.

However, since it is a secure system there are some steps required in order to access e-mails sent through the Barracuda e-mail system. This page is intended to be a helpful reference for completing several basic tasks in Barracuda.

Topics covered include:

• What a Barracuda Secure E-mail Notification Looks Like
• Initial Password Creation
• Login
• Changing Your Password
• Forgot Your Password?
• Frequently Asked Questions

What a Barracuda Secure E-mail Notification Looks Like

You may receive an e-mail in your inbox with a message in it that looks like this:

This means that the e-mail was marked to be sent through the Barracuda secure e-mail system, in order to protect confidential information.

Initial Password Creation

When you receive your very first secure e-mail to a specific e-mail address through the Barracuda system, after clicking the link in the e-mail, you will be prompted to create a password to access the secure e-mail you were sent and also to access all future e-mails sent ‘securely’ to that e-mail address through the Barracuda system. (Note: All other e-mails not marked for ‘secure’ transmittal will arrive normally.)

The password creation screen will look similar to this:

Currently, Barracuda Networks requires that your password to be at least 8 characters long and to contain at least one ‘special character’ (typically, characters such a !, @, #, $, %, &, ? qualify as ‘special characters’) in order to make it harder for people who aren’t you to guess it. You can also add numeric digits to make your password even harder to guess.

For example: myp@$sw0rd79 includes a mix of letters numbers and special characters that would be hard for others to randomly guess.

Once you’ve decided on a password, enter your password in both fields and click ‘Done.’ This will be your password for accessing all future secure e-mails sent to that e-mail address (unless you subsequently change your password). Please remember it. If you write it down, put it somewhere safe & secure.

E-mails sent to a different e-mail address (for instance, if you change your e-mail address) may require you to set a new password for that new e-mail account (though, potentially you might be allowed to use the same password you used previously).

Login

Once you have set your password to access secure e-mails from an e-mail address, you will no longer be prompted to create a new password. Instead you will be shown a returning user Login screen (example below).

On this screen, your username is the e-mail address the e-mails are being sent to and your password is the one you set in the Initial Password Creation step (above).

Once logged in, you will see your account mailbox. Example below:

From this screen you may view view an e-mail by clicking on it, or you may delete it by checking the box next to it and then clicking the ‘Delete’ button at the top of the list. If you wish to Change Your Password (see below), you can click the ‘Settings’ link in the upper right corner of the screen.

Changing Your Password

If you would like to change your password, first Login (see above). Once you are at your secure mailbox screen, click the ‘Settings’ link in the upper right corner of the screen (see below).

Clicking ‘Settings’ will take you to the ‘Account Settings’ page (see below), where you will be allowed to change your password.

Choose another strong password as in the Create Initial Password step (above). Be sure to remember it or to write it down and store it in a safe & secure location.

Forgot Your Password?

If by some chance it’s been a while since you created your password or you created a password so strong that even you can’t remember it, never fear, you can re-create your password. There is a link just below the login fields entitled ‘Forgot Your Password?’ (example below).

Click the ‘Forgot Your Password?’ link and you will be taken to a password retrieval screen (example below).

Enter the e-mail address to which e-mails are being sent, and you will be sent an e-mail to that address with instructions on resetting your password. Choose another strong password as in the Create Initial Password step (above). Be sure to remember it or to write it down and store it in a safe & secure location.

Frequently Asked Questions

You may also wish to read the brief FAQ sheet by Barracuda Networks.